ace655 Terms & Conditions

1 Introduction

These Terms & Conditions ("Terms") govern your access to and use of the ace655 website located at ace655.org (the "Platform"), including all casino games, sports betting markets, promotional offers, payment services, and customer support facilities provided therein. The Platform is operated by ace655 and is directed exclusively at players resident in Bangladesh who are aged 21 years or above.

By registering an account, accessing the Platform, or placing any bet or wager through ace655, you confirm that you have read, understood, and unconditionally agreed to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference. If you do not agree with any part of these Terms, you must immediately cease using the Platform.

2 Eligibility & Account Registration

Access to the ace655 Platform is strictly limited to individuals who satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout their use of the Platform:

• Age: You must be at least 21 years of age. ace655 operates a strict 21+ policy with no exceptions. Players found to be under the age of 21 will have their accounts immediately suspended and all funds held pending investigation.
• Residency: You must be physically located in Bangladesh at the time of placing bets or accessing casino games. It is your sole responsibility to ensure that your use of the Platform complies with any laws applicable to you in your jurisdiction.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. You must not be acting on behalf of a third party or a corporate entity.
• Single Account: Each individual player is permitted to hold only one active ace655 account. The opening of duplicate or multiple accounts is strictly prohibited and will result in the suspension of all associated accounts and forfeiture of any pending withdrawals.
• Self-Exclusion Status: You must not be subject to a voluntary or mandatory self-exclusion order. If you have previously requested self-exclusion through the ace655 Responsible Gaming tools, you are not permitted to register a new account during the exclusion period.

During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address in Bangladesh, mobile number, and a valid payment method (bKash, Nagad, Rocket, or Upay). ace655 reserves the right to request supporting documentation — including a copy of your National Identity Card (NID) — to verify the information provided at any time.

3 Account Security & Responsibility

You are solely responsible for maintaining the confidentiality of your ace655 account credentials, including your username and password. You must not share your login details with any third party under any circumstances. ace655 will never ask you for your password via email, live chat, or any other communication channel.

• You must notify ace655 immediately at [email protected] if you become aware of any unauthorised access to or use of your account.
• All activity conducted through your account is deemed to have been authorised by you. ace655 bears no liability for losses resulting from unauthorised access caused by your failure to secure your login credentials.
• ace655 reserves the right to suspend or close any account where suspicious or fraudulent activity is detected, pending a full investigation.
• You must ensure that your device and internet connection are secure before accessing the Platform, particularly when using public Wi-Fi networks.

4 Deposits, Withdrawals & Payments

All financial transactions on the ace655 Platform are conducted in Bangladeshi Taka (BDT). ace655 supports the following payment methods exclusively: bKash, Nagad, Rocket, and Upay. No credit cards, international wire transfers, or cryptocurrency payments are accepted at this time.

• Minimum Deposit: The minimum single deposit amount is ৳100. Deposits below this threshold will not be credited to your account balance.
• Maximum Deposit: Daily, weekly, and monthly deposit limits apply and are displayed within your account settings. These limits may be adjusted at your request subject to responsible gaming guidelines.
• Deposit Processing: Deposits via bKash, Nagad, Rocket, and Upay are typically credited to your ace655 wallet within minutes of a successful transaction confirmation. ace655 is not responsible for delays caused by the payment provider.
• Withdrawal Eligibility: Withdrawals are permitted only to the same payment method and mobile number used for your most recent deposit. This policy exists to prevent money laundering and protect player funds.
• Withdrawal Processing Time: Approved withdrawal requests are typically processed within 30 minutes during operational hours. Processing times may extend during peak periods or where additional verification is required.
• Minimum Withdrawal: The minimum single withdrawal amount is ৳500. Withdrawal requests below this amount will not be processed.
• Verification Requirement: ace655 reserves the right to request identity verification documents before processing any withdrawal. Failure to provide satisfactory documentation within 7 days of the request may result in the withdrawal request being cancelled.

5 Bonuses & Promotions

ace655 offers a range of promotional bonuses to both new and existing players, including welcome bonuses, reload bonuses, free spins, and seasonal offers tied to events such as BPL season, Eid, Pohela Boishakh, and the ICC T20 World Cup. All bonuses are subject to the following general terms, as well as any additional terms stated on the specific promotion page.

• Wagering Requirements: All bonus amounts are subject to wagering requirements before any associated winnings may be withdrawn. The applicable wagering multiplier will be clearly stated on each promotion. Players should read these requirements carefully before claiming any bonus.
• Bonus Eligibility: Bonuses are available to verified players in good standing. ace655 reserves the right to exclude any player from a specific promotion at its discretion, including where abuse or exploitation of the bonus system is suspected.
• One Bonus at a Time: Only one active bonus may be held in your account at any given time. Claiming a new bonus while an existing bonus is active may result in the forfeiture of the existing bonus balance.
• Bonus Expiry: Bonus funds and free spins expire within the time period stated in the promotion terms. Expired bonuses and any associated winnings will be removed from your account automatically.
• No-Cash Bonuses: Bonus funds are non-transferable and cannot be exchanged for cash directly. Only net winnings derived from completed wagering requirements are eligible for withdrawal.
• Abuse Prevention: Any attempt to exploit, circumvent, or manipulate bonus terms — including through the use of multiple accounts, collusion, or systematic betting patterns — will result in the immediate suspension of the account and forfeiture of all bonus-related funds.

6 Key Rules at a Glance

The following cards summarise the most important obligations and protections under these Terms. They do not replace the full text — players are responsible for reading all sections in detail.

7 Betting Rules & Game Conduct

All bets placed through the ace655 sportsbook and casino are final once confirmed by the system. The following rules apply to all gaming activity on the Platform:

• Bet Confirmation: A bet is only valid once you receive a confirmation message or reference number from the Platform. Bets placed during technical errors, connectivity outages, or system maintenance periods may be voided at ace655's discretion.
• Minimum and Maximum Stakes: Minimum and maximum bet amounts vary by game and market. These limits are displayed within each game or betting market prior to stake placement.
• Cricket Betting: For live BPL, IPL, T20, and ICC match markets, if a match is abandoned or reduced in overs due to weather or other circumstances, settlement rules follow the relevant tournament's official Duckworth-Lewis-Stern (DLS) method outcome, or bets may be voided at ace655's discretion. Final determination rests with ace655's trading team.
• Cancelled Events: If a sporting event is cancelled, postponed, or abandoned before the minimum required play threshold is reached, all open bets on that event will be voided and stakes returned to the player's wallet.
• Obvious Errors: Where odds or game payouts are displayed incorrectly due to a technical error, ace655 reserves the right to void and re-settle affected bets at the correct odds. Players may not knowingly exploit pricing errors.
• Disconnection during Live Games: ace655 is not liable for interrupted gaming sessions caused by internet disconnection on the player's side. Where a casino game round is incomplete due to a server-side fault on ace655's systems, the round will be completed and settled upon reconnection.

8 Responsible Gaming Obligations

ace655 is committed to promoting safe and responsible gambling practices among all players in Bangladesh. As part of this commitment, the following provisions apply to every registered account:

• Players may set voluntary deposit limits, loss limits, session time limits, and cooling-off periods at any time via their account settings or by contacting support.
• Self-exclusion requests — whether for a defined period or permanently — will be processed within 24 hours of the written request being received by ace655 support. During any active self-exclusion, the player may not open a new account or access the Platform in any way.
• ace655 actively monitors player behaviour for signs of problem gambling and reserves the right to contact players, impose temporary restrictions, or refer players to professional help organisations where such signs are identified.
• Players aged 21 and above who believe gambling is negatively affecting their finances, mental health, or personal relationships are strongly encouraged to use the self-exclusion and limit tools available, or to seek independent support.

9 Intellectual Property

All content on the ace655 Platform — including but not limited to the ace655 brand name, logo, website design, game graphics, text, software, and multimedia elements — is the exclusive intellectual property of ace655 or its licensed content providers. Nothing in these Terms grants you any right to copy, reproduce, distribute, modify, or create derivative works from any Platform content without prior written consent.

Game content provided by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of those respective studios and is licensed to ace655 for display on the Platform. Players may not extract, reverse-engineer, or otherwise misuse game software in any way.

10 Limitation of Liability

To the fullest extent permitted by applicable law, ace655 shall not be liable to any player for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Platform, including but not limited to loss of winnings, loss of data, service interruption, or any technical malfunction beyond ace655's reasonable control.

ace655's total liability to any single player in connection with any claim arising under these Terms shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim.

11 Amendments & Governing Law

ace655 reserves the right to amend, update, or replace these Terms at any time. Where material changes are made, registered players will be notified via email or an in-platform notification at least 7 days prior to the changes taking effect. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms.

These Terms are written in English and the English-language version shall prevail in the event of any inconsistency or dispute arising from a translation. These Terms shall be interpreted in accordance with the principles of good faith, fair dealing, and player protection consistent with the ace655 platform's operational standards.

For any queries, complaints, or formal notices regarding these Terms, players should contact the ace655 support team in writing at [email protected]. ace655 aims to acknowledge all formal correspondence within 2 business days and to resolve disputes within 14 business days of receipt.