ace655 Privacy Policy

1 Introduction

ace655 ("we", "us", "our") is committed to protecting and respecting the privacy of every player who registers and uses the ace655 Platform at ace655.org. This Privacy Policy sets out in clear, plain English the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data.

This policy applies to all visitors, registered users, and former users of the ace655 Platform, regardless of how you access our services — whether through a mobile browser, desktop browser, or any other device. By creating an ace655 account or continuing to use the Platform, you acknowledge that you have read and understood the practices described in this Privacy Policy.

2 Personal Data We Collect

ace655 collects personal data in two main ways: information you provide to us directly during registration and account activity, and information collected automatically as you use the Platform. The categories of personal data we may collect include the following:

We do not knowingly collect sensitive personal data beyond what is necessary for age verification, identity verification, and anti-money laundering compliance. We do not collect biometric data, health information, or political opinions.

3 How We Collect Your Data

ace655 collects personal data through the following channels:

• Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in a promotion, you provide us with personal data directly.
• Automated technologies: As you navigate the Platform, we automatically collect technical and usage data using cookies, server logs, and similar tracking technologies. This data helps us maintain Platform security, improve user experience, and detect fraudulent activity.
• Third-party payment processors: When you transact via bKash, Nagad, Rocket, or Upay, those payment providers may share transaction confirmation data with us to verify credits and debits on your ace655 account. We do not receive your full payment credentials from these providers.
• Game content providers: Our game studio partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may share aggregated game-session data with us for settlement, fraud prevention, and responsible gaming monitoring purposes.
• Identity verification services: Where required for compliance purposes, we may use third-party identity verification services to cross-reference the identity documents you submit. These services operate under strict confidentiality obligations.

4 How We Use Your Data

ace655 uses the personal data we collect for the following specific and legitimate purposes:

• Account registration and management: To create and maintain your player account, verify your identity and age (21+ requirement), and provide you with access to the Platform's games and betting markets.
• Payment processing: To process deposits and withdrawals via your registered bKash, Nagad, Rocket, or Upay account, and to maintain accurate financial records of all transactions.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money laundering (AML) and know-your-customer (KYC) requirements, including verifying the source of funds where required.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, bonus abuse, and any other prohibited activities described in our Terms & Conditions.
• Responsible gaming: To monitor player behaviour for signs of problem gambling, enforce voluntary limits and self-exclusion requests, and fulfil our duty of care to players in Bangladesh.
• Customer support: To respond to your queries, resolve disputes, process complaints, and maintain records of all support interactions for quality and compliance purposes.
• Marketing and promotions: Where you have provided consent, to send you information about ace655 promotions, seasonal offers (such as Eid, BPL season, and Pohela Boishakh specials), and Platform updates via SMS or email. You may withdraw this consent at any time by contacting support.
• Platform improvement: To analyse usage patterns, identify technical issues, test new features, and improve the overall quality and performance of the ace655 Platform.

5 How We Protect Your Data

ace655 applies multiple layers of technical and organisational security measures to keep your personal data safe at every stage of processing.

6 Data Sharing & Third Parties

ace655 does not share your personal data with third parties except in the specific, limited circumstances described below. In all cases, data sharing is subject to strict contractual obligations and is limited to the minimum data necessary for the stated purpose.

• Payment providers: bKash, Nagad, Rocket, and Upay receive only the transaction data necessary to process your deposits and withdrawals. We do not share your full identity profile with payment providers.
• Game content studios: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game providers receive anonymised or pseudonymised session identifiers to facilitate game delivery, bet settlement, and RNG certification. They do not receive your full identity or financial details.
• Identity verification partners: Where required for KYC compliance, we share the minimum identity data necessary with certified verification service providers operating under strict confidentiality agreements.
• Legal and regulatory authorities: ace655 may disclose personal data to law enforcement, regulatory bodies, or financial intelligence units where required to do so by applicable law, court order, or where we have a good-faith belief that such disclosure is necessary to prevent fraud, money laundering, or harm to persons.
• Business transfers: In the unlikely event of a merger, acquisition, or transfer of all or part of ace655's business operations, player personal data may be transferred as part of that transaction. Affected players will be notified in advance via their registered contact details.

ace655 does not share personal data with advertising networks, social media platforms, data analytics companies, or any other entity for commercial profiling purposes.

7 Cookies & Tracking Technologies

ace655 uses cookies and similar tracking technologies to operate the Platform effectively, maintain your login session, remember your preferences, and detect security threats. The types of cookies used on the ace655 Platform are as follows:

• Essential cookies: These cookies are strictly necessary for the Platform to function. They maintain your login session, remember your basket of active bets, and protect your account against cross-site request forgery (CSRF) attacks. You cannot opt out of essential cookies without ceasing to use the Platform.
• Functional cookies: These cookies remember your preferences — such as your preferred payment method and notification settings — so you do not need to re-enter them on each visit.
• Analytics cookies: We use anonymised analytics data to understand how players navigate the Platform, which games are most popular, and where technical issues arise. This data is aggregated and cannot be used to identify individual players.
• Security cookies: Short-lived session tokens and device fingerprint cookies help us identify suspicious login attempts and protect your account from unauthorised access.

Most mobile browsers allow you to manage cookie preferences through your browser settings. However, disabling essential cookies will prevent you from logging in to your ace655 account. For further guidance on managing cookies, refer to your browser's help documentation.

8 Data Retention

ace655 retains personal data for as long as your account remains active and for a reasonable period thereafter in accordance with our legal and operational obligations. The following general retention principles apply:

• Active accounts: Personal data is retained for the full duration of your active relationship with ace655, including all periods of account activity, bonus participation, and ongoing responsible gaming monitoring.
• Closed accounts: Following account closure, ace655 retains identity, financial transaction, and communication records for a minimum period as required for anti-money laundering compliance and to handle any subsequent disputes or legal claims.
• Marketing data: If you have consented to marketing communications, your contact preferences are retained until you withdraw consent. Following withdrawal, your data is removed from active marketing lists within a reasonable processing period.
• Technical logs: Server logs, IP address records, and security event logs are retained for a defined period for fraud investigation and Platform security purposes, after which they are securely deleted.

When personal data is no longer required for any legitimate purpose, it is either permanently deleted from our systems or irreversibly anonymised so that it can no longer be associated with you as an individual.

9 Your Rights

As a registered player on the ace655 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team in writing at [email protected].

• Right of access: You may request a copy of the personal data that ace655 holds about you. We will provide this information within a reasonable period of receiving your written request, subject to identity verification.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please note that rectification requests for identity data may require supporting documentation.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Certain data — particularly transaction records required for AML compliance — cannot be deleted before the mandatory retention period expires.
• Right to restrict processing: You may request that we temporarily restrict the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to other forms of processing where your specific circumstances give rise to a legitimate objection.
• Right to withdraw consent: Where processing is based on your consent — for example, marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

10 Children & Minors

The ace655 Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that personal data has been collected from an underage individual, that account will be immediately suspended and all associated data will be deleted, subject to any mandatory legal retention obligations relating to the investigation of the underage access.

If you are a parent or guardian and believe that a person under 21 in your care has registered an ace655 account, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

11 Changes to This Policy

ace655 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal obligations. When material changes are made, we will notify registered players via their registered email address or via an in-platform notification at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage players to review this Privacy Policy periodically to stay informed about how ace655 handles their personal data. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised policy.

For any questions, concerns, or formal requests relating to this Privacy Policy or the handling of your personal data by ace655, please contact our support team in writing at [email protected]. We are committed to addressing all privacy-related enquiries promptly and transparently.